AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
353: Can AI Bring Back the Human Side of CRM? Jody Glidden, CEO of Postilize, on Nurturing Relationships
Jody Glidden is the CEO and founder of Postilize, a company focused on reinventing CRM through AI. Before launching Postilize, he co-founded Introhive and served as CEO until 2022, helping raise over $100 million to build the enterprise relationship management category. A serial entrepreneur, Jody previously founded icGlobal, which was acquired by Smartforce, and played a key role in scaling Chalk Media, later acquired by BlackBerry maker Research in Motion. He holds a BBA from the University of New Brunswick and a Master’s in Information Systems from Harvard.
In this conversation, we discuss:
- Why traditional CRMs fail to reflect how relationships actually evolve—and how Postilize is addressing that gap
- How Postilize handles privacy, hallucinations, and human oversight to stay useful without crossing ethical lines
- Jody’s approach to using AI not to replace human connection, but to augment and scale authentic relationship building
- How relationship intelligence helps sales and go-to-market teams understand who to engage, when, and why
- Why keeping CRMs accurate is nearly impossible without automation and real-time enrichment
- What Jody learned from building Introhive and why Postilize is taking a radically different approach
- The future of CRM as a system of engagement rather than just a system of record
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